Warranty Policy
Your Peace of Mind is Our Priority
ISO 9001
Certified
IATF 16949
Compliant
Global
Coverage
24/7
Support
Warranty Coverage
Standard Warranty
2 YearsComprehensive coverage for all manufacturing defects and component failures under normal operating conditions. Includes parts replacement and labor costs.
Extended Warranty
3 YearsPremium coverage option for critical production equipment. Includes preventive maintenance visits and priority technical support.
Lifetime Warranty
5 YearsUltimate protection for major components. Includes annual system health checks, spare parts inventory, and dedicated account manager.
What's Covered
Mechanical Components
Frame, ram, bearings, gears, and all structural parts
Hydraulic System
Pumps, valves, cylinders, hoses, and complete hydraulic circuit
Electrical Systems
Control panels, motors, sensors, switches, and wiring
Pneumatic System
Air compressors, valves, cylinders, and pneumatic actuators
Safety Devices
All safety interlocks, emergency stops, and light curtains
Control Software
PLC programming, touchscreen interface, and system software
Warranty Exclusions
Damage from improper use, abuse, or unauthorized modifications
Normal wear and tear of consumable parts (seals, filters, etc.)
Damage from power surges, electrical storms, or acts of nature
Equipment used beyond rated capacity or specifications
Lack of proper maintenance and lubrication
Use of non-approved spare parts or accessories
Warranty Timeline
Purchase & Installation
Warranty period begins from the date of delivery and installation completion by Weirong technicians.
Initial Inspection (30 Days)
Free follow-up inspection within first 30 days to ensure proper operation and address any initial issues.
6-Month Checkup
Comprehensive system evaluation and performance optimization. Recommended maintenance review.
Annual Service Visit
Yearly preventive maintenance included in extended warranty. Full system diagnostics and calibration.
End of Warranty
Option to renew extended warranty or transition to comprehensive service contract.
Warranty Claim Process
Report the Issue
Contact our technical support team immediately when you notice a problem. Provide machine model, serial number, and detailed description of the issue. Include photos or videos if possible.
- Call our 24/7 hotline: +86-575-8335-8888
- Email: warranty@weirong.com
- Submit online form through customer portal
Initial Assessment
Our technical team will review your claim within 24 hours. We may request additional information or schedule a remote diagnostic session to assess the issue.
- Remote troubleshooting via video call
- Log file analysis from control system
- Preliminary diagnosis and solution recommendation
On-Site Inspection
If the issue cannot be resolved remotely, a Weirong technician will visit your facility within 5-7 working days (depending on location) to perform an on-site inspection.
- Full system diagnostic and testing
- Identification of defective components
- Determination of warranty coverage
Repair & Replacement
Once warranty coverage is confirmed, we will proceed with necessary repairs or component replacement at no cost to you. Spare parts are shipped within 48 hours.
- Replacement parts shipped express delivery
- Installation by certified Weirong technicians
- System testing and calibration after repair
Verification & Closure
After repair, we conduct comprehensive testing to ensure the equipment is fully operational. You will receive a detailed service report and updated warranty status.
- Performance testing and quality verification
- Final inspection with your team
- Complete documentation and warranty update
GUARANTEED
Questions About Your Warranty?
Our team is ready to help you understand and maximize your warranty coverage
Warranty Policy
Your Peace of Mind is Our Priority
ISO 9001
Certified
IATF 16949
Compliant
Global
Coverage
24/7
Support
Warranty Coverage
Standard Warranty
2 YearsComprehensive coverage for all manufacturing defects and component failures under normal operating conditions. Includes parts replacement and labor costs.
Extended Warranty
3 YearsPremium coverage option for critical production equipment. Includes preventive maintenance visits and priority technical support.
Lifetime Warranty
5 YearsUltimate protection for major components. Includes annual system health checks, spare parts inventory, and dedicated account manager.
What's Covered
Mechanical Components
Frame, ram, bearings, gears, and all structural parts
Hydraulic System
Pumps, valves, cylinders, hoses, and complete hydraulic circuit
Electrical Systems
Control panels, motors, sensors, switches, and wiring
Pneumatic System
Air compressors, valves, cylinders, and pneumatic actuators
Safety Devices
All safety interlocks, emergency stops, and light curtains
Control Software
PLC programming, touchscreen interface, and system software
Warranty Exclusions
Damage from improper use, abuse, or unauthorized modifications
Normal wear and tear of consumable parts (seals, filters, etc.)
Damage from power surges, electrical storms, or acts of nature
Equipment used beyond rated capacity or specifications
Lack of proper maintenance and lubrication
Use of non-approved spare parts or accessories
Warranty Timeline
Purchase & Installation
Warranty period begins from the date of delivery and installation completion by Weirong technicians.
Initial Inspection (30 Days)
Free follow-up inspection within first 30 days to ensure proper operation and address any initial issues.
6-Month Checkup
Comprehensive system evaluation and performance optimization. Recommended maintenance review.
Annual Service Visit
Yearly preventive maintenance included in extended warranty. Full system diagnostics and calibration.
End of Warranty
Option to renew extended warranty or transition to comprehensive service contract.
Warranty Claim Process
Report the Issue
Contact our technical support team immediately when you notice a problem. Provide machine model, serial number, and detailed description of the issue. Include photos or videos if possible.
- Call our 24/7 hotline: +86-575-8335-8888
- Email: warranty@weirong.com
- Submit online form through customer portal
Initial Assessment
Our technical team will review your claim within 24 hours. We may request additional information or schedule a remote diagnostic session to assess the issue.
- Remote troubleshooting via video call
- Log file analysis from control system
- Preliminary diagnosis and solution recommendation
On-Site Inspection
If the issue cannot be resolved remotely, a Weirong technician will visit your facility within 5-7 working days (depending on location) to perform an on-site inspection.
- Full system diagnostic and testing
- Identification of defective components
- Determination of warranty coverage
Repair & Replacement
Once warranty coverage is confirmed, we will proceed with necessary repairs or component replacement at no cost to you. Spare parts are shipped within 48 hours.
- Replacement parts shipped express delivery
- Installation by certified Weirong technicians
- System testing and calibration after repair
Verification & Closure
After repair, we conduct comprehensive testing to ensure the equipment is fully operational. You will receive a detailed service report and updated warranty status.
- Performance testing and quality verification
- Final inspection with your team
- Complete documentation and warranty update
GUARANTEED
Questions About Your Warranty?
Our team is ready to help you understand and maximize your warranty coverage